Terms and Conditions

Effective Date: 04-03-2025

Welcome to Fresh Packer, a brand owned and operated by Udeo Global. By accessing and using our website, www.freshpacker.in, you agree to abide by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

1. Definitions

  • “Fresh Packer” refers to the online plant and gardening delivery service operated by Udeo Global.

  • “User” or “Customer” refers to any person accessing or using our website.

  • “Products” refers to the plants, gardening supplies, and related items sold on our website.

  • “Services” refers to the delivery and support provided by Fresh Packer.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a legal guardian.

  • You have the legal capacity to enter into a binding agreement.

3. Orders & Payments

  • All orders placed on our website are subject to availability and acceptance.

  • Prices are displayed in [Insert Currency] and include applicable taxes unless stated otherwise.

  • Payment must be made via the approved payment methods listed on the website.

  • We reserve the right to cancel or refuse any order at our sole discretion.

4. Shipping & Delivery

  • We deliver to selected locations as mentioned on our website.

  • Delivery timelines are estimates and may vary due to unforeseen circumstances.

  • Customers must provide accurate shipping details. Fresh Packer is not responsible for delays or losses due to incorrect addresses.

  • In case of delivery failure due to customer unavailability, additional charges may apply for re-delivery.

5. Returns & Refunds

  • Fresh Packer accepts returns only in cases of damaged or incorrect items received.

  • Customers must report any issues within 24 hours of delivery by contacting our customer support.

  • Refunds (if applicable) will be processed within 7-10 business days after verification.

  • Certain products, such as live plants, may not be eligible for returns due to their perishable nature.

6. Cancellations

  • Orders can be canceled only before dispatch. Once shipped, orders cannot be canceled.

  • Refunds for cancellations (if applicable) will be issued as per our refund policy.

7. Use of Website

  • You agree not to misuse the website for any unlawful or unauthorized purposes.

  • Content, images, and branding on our website are the property of Udeo Global and may not be used without permission.

  • We are not responsible for any third-party links or content that may appear on our website.

8. Privacy Policy

  • Fresh Packer values your privacy. Any personal information collected is used in accordance with our Privacy Policy [Insert Link to Privacy Policy].

  • We do not sell, trade, or share customer data with third parties without consent, except as required by law.

9. Limitation of Liability

  • Fresh Packer and Udeo Global are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

  • Our liability, in any case, is limited to the value of the product purchased.

10. Governing Law & Dispute Resolution

  • These Terms and Conditions shall be governed by and interpreted under the laws of [Insert Jurisdiction].

  • Any disputes arising shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts in [Insert Jurisdiction].

11. Amendments & Modifications

  • Fresh Packer reserves the right to modify these Terms and Conditions at any time.

  • Users are encouraged to review this page periodically for updates.

12. Contact Information

For any questions regarding these Terms and Conditions, please contact us:

  • Email: hello@freshpacker.in

  • Phone: +91-8859447772

  • Address: E-1174, Rajendra Nagar, Near Pradushan Office, Bareilly, Uttar Pradesh  (243122)

Thank you for choosing Fresh Packer – Your Trusted Gardening Partner!