Fresh Packer Refund and Return Policy

At Fresh Packer, we believe in transparency, trust, and treating your personal information with the utmost care. Just like we nurture plants to help them thrive, we’re committed to nurturing your trust by protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, www.freshpacker.in , or interact with us in any way.

What Information Do We Collect?

We collect information to provide you with the best possible shopping experience. Here’s what we gather:

Information You Provide:

  • Personal Details: Name, email address, phone number, and shipping address when you create an account or place an order.

  • Payment Information: Credit/debit card details or other payment information (processed securely through our payment gateway).

  • Communication Data: Messages, feedback, or inquiries you send to us via email, chat, or social media.

Information We Automatically Collect:

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages you visit, products you view, and how you interact with our website.

  • Cookies: Small data files stored on your device to enhance your browsing experience (more on this below!).

How Do We Use Your Information?

Your information helps us grow and improve, just like sunlight and water help plants thrive. Here’s how we use it:

  • To Process Orders: Fulfill your purchases, send order confirmations, and deliver your plants and gardening products.

  • To Communicate: Respond to your inquiries, send updates about your order, and share promotional offers (if you’ve opted in).

  • To Improve Our Services: Analyze website usage to enhance your shopping experience and develop new features.

  • To Protect Your Data: Detect and prevent fraud, unauthorized access, or other illegal activities.

How Do We Protect Your Information?

We take your privacy as seriously as we take our plants’ health. Here’s how we keep your data safe:

  • Secure Transactions: We use industry-standard encryption (SSL) to protect your payment information.

  • Limited Access: Only authorized personnel have access to your personal information.

  • Regular Monitoring: We continuously update our security practices to stay ahead of potential threats.

Do We Share Your Information?

We don’t sell, trade, or rent your personal information to third parties. However, we may share it in the following cases:

  • Service Providers: Trusted partners who help us with shipping, payment processing, or marketing (they’re bound by strict confidentiality agreements).

  • Legal Requirements: If required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

Cookies and Tracking Technologies

We use cookies to make your experience on our website as smooth as freshly watered soil. Cookies help us:

  • Remember your preferences (like your shopping cart items).

  • Analyze website traffic and improve our services.

  • Deliver personalized ads (if you’ve opted in).

You can disable cookies in your browser settings, but please note that some features of our website may not function properly.

Your Privacy Choices

You have control over your information, just like you have control over your garden. Here’s how you can manage it:

  • Update Your Account: Log in to your account to update your personal information.

  • Unsubscribe: Click the “unsubscribe” link in our emails to stop receiving promotional communications.

  • Disable Cookies: Adjust your browser settings to block or delete cookies.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we’ve inadvertently collected such information, please contact us immediately.

Changes to This Policy

Just like plants grow and change, our Privacy Policy may evolve over time. We’ll notify you of any significant changes by posting the updated policy on our website. Your continued use of our services means you accept the updated terms.

Contact Us

If you have any questions, concerns, or just want to chat about plants and privacy, we’re here for you!

  • Email: hello@freshpacker.in

  • Phone: 8859447772

  • Mailing Address: E-1174, Rajendra Nagar, Near Pradushan Office, Bareilly, Uttar Pradesh  (243122)

Thank you for trusting Fresh Packer with your gardening needs and your personal information. We’re committed to helping your garden—and your privacy—flourish!